Faxton St. Luke’s Healthcare (FSLH) is accredited by Det Norske Veritas’s (DNV) National Integrated Accreditation for Healthcare Organizations (NIAHO℠) and has now been certified to the ISO 9001:2008 Quality Management System Standard.
In 2010 FSLH partnered with DNV as their accrediting organization. Hospitals must be accredited by a Medicare-approved accreditation program in order to be reimbursed for the care provided to patients covered by Medicare and Medicaid.
Becoming ISO certified is an additional component of the DNV accreditation. ISO 9001:2008 is recognized by businesses around the world as the benchmark for continual quality improvement. Innovative hospitals embrace ISO 9001:2008 as a way to identify and focus on the most successful approaches to patient care and as a method to standardize the important aspects of operating a healthcare organization.
“This is more than an accreditation program, it’s a catalyst for our ongoing commitment to patient safety and clinical quality,” said Scott H. Perra, FACHE, president/CEO of FSLH. “ISO 9001 standards help us to improve our care processes. By consistently following the processes we have in place we are able to provide the best possible care that supports positive outcomes for our patients.”
“Other certification programs provide certain criteria that are required for participation,” said Roger McReynolds, vice president of Performance Excellence at FSLH. “However, hospitals can meet criteria and never improve. ISO 9001 has the element of continual improvement which is what makes this standard so unique and effective. All processes are monitored and once the processes meet the standard, we have to keep getting better. The surveyors for accreditation want to know how you keep getting better which forces improvements.”
“We achieved this designation a year earlier than required and we are excited about that,” said Perra. “It’s a proactive care model and business tool that supports clinical excellence and quality care. It also supports our mission: to provide the highest quality health care in our region.”
Why Accreditation Matters to Healthcare Consumers
Accreditation directly affects the quality of hospital care. While undergoing the accreditation review, a hospital makes critical decisions about processes such as how diseases are treated, medication is stored, nurse staffing is allocated and how billing and reimbursement are conducted. Accreditation impacts the way in which a hospital operates.
“Through the ISO 9001 Quality Management System, significant emphasis is placed on proper documentation of all processes within the hospital,” said McReynolds. “Proper documentation helps to ensure that when the most effective way of performing a process is found, the course of action is not just in the minds of the employees performing the tasks daily; it is documented for future employees and future review.”
About DNV Healthcare
DNV Healthcare Inc. is a division of DNV, an independent foundation dedicated to safeguarding life, property and the environment. DNV (http://www.dnv.com) has 300 offices in 100 different countries. For more information about the NIAHO℠ hospital accreditation program, visit http://www.dnv.com/industry/healthcare.